Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Reke's Sales, P.O. Box 18706, Hattiesburg MS 39404, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Reke's Sales, P.O. Box 18706, Hattiesburg MS 39404, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refurbished computer / tablets
All refurbished computer come with a 90-day return for hardware issues. We will repair the item free of charge or refund the item, you would only be responsible for shipping costs if applicable. Please email firstname.lastname@example.org to initiate a return.
All merchandise may be exchanged or returned within 5 days, effective at delivery. Please note: a 15% restocking fee will be applied to all returns. No returns or exchanges will be allowed after 5 days.
We reserve the right to have all merchandise being returned, checked by our technicians, within 7 days, before a refund will be issued. If customers re-configures the operating system, the customer voids the right to a refund. Re-configuring the system and all other software issues are not covered by warranty. Warranty is voided if the machine is found to have a virus, water damage or physical damage. We do not warranty batteries or chargers. There will be no extended warranties due to the holidays. Policies are subject to change without notice.
We will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We will always accept equipment or components free of charge if misrepresented to the customer, damage in shipping, or non-functionality.
If you receive the hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase.
Hair must be in the original state the same as it was sent to you.
Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us, and we will send out your requested style.
If the requested lengths change, we will have to adjust the cost of your order.
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn / color processed in any way) all sales are final.
Contact Us with any question you may have about your potential return. email@example.com.